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Service design for legal practitioners

At Ethel we want to help legal practitioners improve their service delivery. One way in which we want to achieve this, is by introducing service design into the legal industry.

In doing so, we want to spot pain points and intervene where needed. By creating a value blueprint, we want to map out both the front-end experience the legal user goes through, as well as the back-end experience the service provider goes through.

Legal design as such is no hype, but simple science. Other industries have benefited from applying design thinking and have managed to improve their products and overall service delivery, so why wouldn’t you?

Taking a step back and questioning the current status quo, you’ll cultivate a new mindset in no time. The Design Thinking Playbook, our own innovation bible, will provide you with all the necessary tools and frameworks you need in order to kick off your digital transformation projects.

The beautifully illustrated book describes how Design Thinking is applied across a variety of industries, enriched with other proven approaches as well as the necessary tools, and the knowledge to use them effectively.

As opposed to setting up and marketing your services inside-out, we want to encourage everyone to take on outside-in approach putting the client first. After all, the only way to know for sure whether your clients value your services is by involving them in the conception phase.

In case you want to start exploring how design (thinking) can help you improve your service delivery check out the the ‘Agile Attorney Practice Model Canvas’ or the ‘Service Model Canvas for Legal Departments’. Alternatively, if you want to go a bit more in depth on your services we’d encourage you to start using the ‘Value Proposition Canvas’. And of course, feel free to share to result of your efforts with us!

Alternatively, if you want to go a bit more in depth on your services we’d encourage you to start using the ‘Value Proposition Canvas’. And of course, feel free to share to result of your efforts with us!

Design thinking has been proven successful in many industries. We aim to bring human-centered design into the world of law. Let’s team up to make legal services more client-oriented and satisfying.
For more information on what we can do for you, check out our website and reach out!

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